Privacy Policy and Protection of Personal Information

Eaglebugs is a branch of Le Groupe Vertdure inc.

At Le Groupe Vertdure Inc. and each of its franchisees (hereafter referred to as 'Groupe Vertdure'), protecting privacy, confidentiality, and personal information is fundamental to our business. It is crucial for us to protect information about an individual that can directly or indirectly identify them (hereafter 'Personal Information'). We encourage you to read this Privacy and Personal Information Protection Policy (the 'Policy') to understand how we handle Personal Information. As we are always looking to improve, this Policy is subject to change. To stay informed, we recommend regularly reviewing this Policy.

This Policy applies to Groupe Vertdure, including its franchisees and their staff. The Personal Information we protect includes both physical and technological forms, as well as the systems or technologies used to process, transmit, or store this information for its intended use. This Policy outlines how Groupe Vertdure collects, stores, uses, and discloses Personal Information. It also explains your rights and choices regarding the use and disclosure of your Personal Information, as well as how you can access and update it. By using this website and its applications, and by providing Personal Information, you consent to the terms of this Policy and the practices described within it.

Collection of Personal Information

Information You Provide

The collection of Personal Information may occur, among other ways, in person, through telephone interviews, email, our website, and its applications. We collect the Personal Information you provide at various points on our website and its applications, including when registering an account, placing online orders, or communicating with our customer service.

The categories of Personal Information we collect are as follows :

• Contact Information : First name, last name, mailing address, email address, phone number.
• Order Information : Order history, service preferences.
• Payment Information : Data necessary for processing payments, including banking information where applicable.
• Message Content : Comments, questions, or communications with our team.
• Application Data : Information included in job applications.

Login Cookies

Login cookies are used when visiting our website and its applications, allowing us to gather information such as the type of browser used, preferred language, referral site, and the date and time of the visit. This data is collected to better understand how users interact with the website and to improve its efficiency. A consent banner is automatically displayed upon arrival on our website, allowing users to enable cookies.

Use of Information

The collected Personal Information is kept strictly confidential and is not disclosed to anyone, except with the express or implied consent of the individual concerned or when required or permitted by applicable law. Groupe Vertdure uses the collected Personal Information for :

• To fulfill your service requests or product orders and process your transactions ;
• To identify you and communicate with you ;
• To improve our products, services, and advertising ;
• To send you promotional communications ;

DISCLOSURE OF INFORMATION

We share Personal Information only with :

• Service Providers: Third parties responsible for IT and financial needs (payment processing, etc.).
• Insurance: To meet our insurance requirements.
• Legal Authorities: If required to comply with a legal obligation.

EXTERNAL LINKS AND THIRD-PARTY APPLICATIONS

Our website and its applications may contain links to third-party websites or integrate external services. These entities operate independently and have their own privacy and personal information protection policies. We are not responsible for their practices.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

All collected Personal Information, regardless of its form, is retained for the period necessary to fulfill the purposes for which it was collected. The Personal Information will then be destroyed in accordance with applicable laws.

We may also use anonymized data for internal analysis.

SECURITY OF PERSONAL INFORMATION

All collected Personal Information, regardless of its form, is stored in a secure environment to protect against unauthorized access, disclosure, copying, use, modification, as well as against loss or theft. These security measures include, among others, the use of firewalls and secure servers, encryption, deployment of appropriate access control systems and procedures, careful selection of processors, and training for staff with access to Personal Information as part of their duties.

SECURITY INCIDENT

Despite all the efforts made, no electronic transmission or storage method is completely secure. In the event of an incident affecting the protection of Personal Information, we are committed to taking prompt and reasonable corrective measures as needed to mitigate the risk of harm and to prevent similar incidents from occurring in the future.

YOUR RIGHTS AND CHOICES

You have the right to access, correct, or delete your Personal Information. You can also withdraw your consent at any time. To exercise your rights, you can contact the person responsible for personal information protection at the contact details below.

Contact Us

Personal Information Protection Officer
Groupe Vertdure Inc.
1015 Godin Avenue, Quebec, QC, G1M 2X5
jlaplante@vertdure.com
(418) 623-8888

REVISION DATE

This policy was last updated on January 13, 2025.